Terms of service
Terms of Service
Last updated: 27 September 2026
Welcome to Mavetik.
These Terms of Service ("Terms") govern your use of mavetik.com and any purchases made through our online store.
By accessing our website, creating an account or placing an order, you agree to these Terms.
Nothing in these Terms affects your statutory rights as a consumer under applicable UK law.
1. About Us
Mavetik is a trading name of:
NALASBRICKS LTD
Company number: 15141184
Registered in England and Wales
Registered office: 8 Clifton Green, Clifton, Preston, PR4 0DB, United Kingdom
Trading name: Mavetik
General enquiries: info@mavetik.com
Customer support: support@mavetik.com
Order enquiries: orders@mavetik.com
Website: mavetik.com
NALASBRICKS LTD is the legal entity responsible for operating the Mavetik online store.
The company name and number are those shown on the Certificate of Incorporation. 15141184_newinc_2023-09-15
2. Our Online Store
Mavetik operates an online retail store offering products which may include toys, electronics, clothing, beauty and personal-care products, fragrances, home products and other consumer goods.
Our product range may change from time to time.
We may add, remove or discontinue products without notice, subject to any existing contractual obligations to customers.
3. Eligibility to Purchase
By placing an order, you confirm that:
- the information you provide is accurate and complete;
- you are legally capable of entering into a contract;
- you are authorised to use the payment method provided;
- you are purchasing for lawful purposes.
Certain products may be subject to minimum age requirements or other restrictions.
Where required, we may request appropriate age or identity verification.
4. Product Information
We aim to ensure that product descriptions, photographs, specifications, prices and availability information displayed on our website are accurate.
Minor variations may occur.
Product colours may appear differently depending on your device, screen settings or lighting.
Dimensions, weights and specifications provided by manufacturers may be approximate unless specifically stated otherwise.
If we discover a material error in a product description, availability or price after you place an order, we will contact you before fulfilling the affected item.
5. Third-Party Brands and Trademarks
Mavetik sells products manufactured by various third-party brands.
All trademarks, logos, brand names and product names belonging to third parties remain the property of their respective owners.
The sale or display of a branded product does not, by itself, mean that Mavetik or NALASBRICKS LTD is officially affiliated with, sponsored by or endorsed by the manufacturer or brand owner.
Where we are an authorised retailer, distributor or partner of a particular brand, this will only be stated where accurate.
6. Prices
All prices are displayed in British Pounds Sterling (GBP) unless stated otherwise.
Applicable taxes will be included or displayed as required by law.
We may change prices at any time. A price change will not normally affect an order that has already been accepted.
Delivery charges, where applicable, will be shown during checkout before payment is completed.
Any free-delivery threshold or promotional shipping offer is subject to the conditions shown on our website and in our Shipping Policy.
7. Placing an Order
When you place an order, you are making an offer to purchase the products in your basket.
After submitting your order, you will normally receive an order confirmation email.
An automated order confirmation confirms that we have received your order. It does not necessarily mean that every item has been accepted for fulfilment.
A contract for the sale of goods will normally be formed when we confirm acceptance of the order or dispatch the relevant goods.
We may refuse or cancel an order where there is a legitimate reason, including where:
- a product is unavailable;
- there is an obvious pricing or product-information error;
- payment cannot be authorised;
- we reasonably suspect fraud or misuse;
- delivery cannot reasonably be made to the supplied address;
- the order would breach applicable law.
If we cancel an order after payment has been taken, we will refund the relevant amount.
8. Payment
Available payment methods will be displayed during checkout.
Payment must be successfully authorised before an order can be fulfilled.
You agree to provide current, complete and accurate billing and payment information.
Payments are processed securely by Shopify and/or authorised third-party payment providers. We do not normally receive or store your complete payment-card details.
9. Delivery
We currently deliver to addresses within the United Kingdom only unless we expressly state otherwise.
We aim to process orders within the timeframe stated in our Shipping Policy.
Delivery charges and available shipping options will be shown during checkout.
Further information about processing times, estimated delivery times, tracking and delivery restrictions is available in our Shipping Policy.
Delivery estimates are estimates and cannot always be guaranteed where delays arise from circumstances outside our reasonable control.
10. Risk and Ownership
Risk in physical goods normally passes to you when the goods are delivered to you or to a person identified by you to receive them.
Ownership of the goods passes to you once we have received full payment for the relevant goods.
Nothing in this section limits any rights provided to consumers by law.
11. Your Right to Cancel
Consumers purchasing eligible goods online generally have a statutory right to change their mind and cancel within 14 days of receiving the goods, subject to legal exceptions.
After notifying us of cancellation, goods must generally be returned within a further 14 days.
Some exclusions may apply, including certain personalised goods, perishable goods, unsealed software or media and sealed hygiene products once unsealed.
Full details are available in our Return & Refund Policy.
Nothing in these Terms limits your statutory cancellation rights.
12. Faulty, Damaged or Misdescribed Goods
Goods supplied by Mavetik must comply with applicable UK consumer law.
Products must be:
- of satisfactory quality;
- fit for purpose;
- as described.
If a product is faulty, damaged, incorrectly supplied or not as described, please contact us at support@mavetik.com as soon as reasonably possible.
Depending on the circumstances and applicable law, you may be entitled to a refund, repair or replacement.
Nothing in these Terms excludes or limits your statutory consumer rights.
13. Returns and Refunds
Our cancellation, return and refund procedures are described in our Return & Refund Policy, which forms part of these Terms.
Refunds will normally be made to the original payment method unless another method is agreed or required.
Where permitted by law, we may reduce a change-of-mind refund if returned goods have been handled beyond what would reasonably be necessary to establish their nature, characteristics and functionality.
14. Promotions, Discount Codes and Offers
From time to time, Mavetik may offer:
- promotional prices;
- discount codes;
- free gifts;
- free-delivery promotions;
- other special offers.
Unless otherwise stated:
- promotions cannot be exchanged for cash;
- discount codes may be limited to one per order;
- promotions may have start and end dates;
- certain products may be excluded;
- an offer may be withdrawn for a legitimate reason, provided this does not improperly affect an order already accepted.
Specific promotional terms will take priority where they differ from these general Terms.
15. Product Availability
All products are subject to availability.
Adding a product to your basket does not reserve it.
Occasionally, a product may become unavailable after an order has been placed.
If this happens, we will contact you and refund any amount paid for products we cannot supply.
16. Customer Accounts
You may be able to create a customer account on Mavetik.
You are responsible for keeping your account credentials secure.
Please notify us promptly if you believe your account has been accessed without permission.
We may suspend or restrict an account where reasonably necessary for security, fraud prevention or misuse of our website.
17. Acceptable Use
You must not use mavetik.com:
- for unlawful or fraudulent purposes;
- to interfere with the operation or security of the website;
- to distribute malicious software;
- to attempt unauthorised access to systems or accounts;
- to unlawfully scrape, copy or exploit website content;
- in a way that infringes the rights of Mavetik, NALASBRICKS LTD or any third party.
18. Intellectual Property
Unless otherwise stated, the Mavetik branding, original graphics, written content, website design and other original materials are owned by or licensed to NALASBRICKS LTD.
You may use the website for personal shopping purposes.
You must not reproduce, commercially exploit, distribute or modify our original content without permission.
Third-party trademarks and intellectual property remain the property of their respective owners.
19. Website Availability
We aim to keep mavetik.com available and functioning correctly.
However, uninterrupted or error-free access cannot be guaranteed.
The website may occasionally be unavailable because of maintenance, technical problems, hosting or payment-provider issues, security incidents or circumstances outside our reasonable control.
We may make reasonable changes to the website and its functionality.
20. Liability
Nothing in these Terms excludes or limits liability where it would be unlawful to do so.
Nothing in these Terms limits responsibility that cannot legally be excluded, including responsibility for:
- death or personal injury caused by negligence;
- fraud or fraudulent misrepresentation;
- statutory rights relating to faulty or misdescribed goods;
- other liabilities which cannot legally be excluded.
We are not responsible for losses that were not reasonably foreseeable when the contract was formed, except where the law provides otherwise.
If you are purchasing as a consumer, your statutory rights remain unaffected.
21. Events Outside Our Reasonable Control
We will not be responsible for delays or failures caused by events outside our reasonable control where permitted by law.
Examples may include:
- severe weather;
- transport or courier disruption;
- strikes;
- natural disasters;
- significant technical failures;
- cyber incidents;
- government restrictions;
- comparable events outside our reasonable control.
Where such an event materially affects an order, we will take reasonable steps to communicate with you and minimise disruption.
22. Privacy
Personal information is handled in accordance with our Privacy Policy.
Payment providers, couriers, Shopify and other service providers may process personal information where reasonably necessary to process, fulfil and deliver your order or provide our services.
23. Changes to These Terms
We may update these Terms from time to time to reflect:
- changes to our business;
- changes to our website or services;
- legal or regulatory requirements;
- improvements to our policies.
The version applicable to a purchase will generally be the version in effect when the order was placed.
The current version will be available on mavetik.com.
24. Severability
If any provision of these Terms is found to be unlawful, invalid or unenforceable, the remaining provisions will continue to apply.
25. No Waiver
If we do not immediately enforce a right under these Terms, this does not mean that the right has been waived.
26. Governing Law and Consumer Rights
These Terms and contracts made through Mavetik are governed by the laws of England and Wales, subject to any mandatory consumer protections that apply to you based on where you live.
If you are a consumer in Scotland or Northern Ireland, you retain any mandatory rights and protections available to you under applicable law.
Nothing in these Terms prevents you from exercising your statutory consumer rights.
27. Complaints
If you are unhappy with a product or our service, please contact us first so that we have an opportunity to resolve the issue.
Customer support: support@mavetik.com
General enquiries: info@mavetik.com
Please include your order number and a clear description of the issue where relevant.
28. Contact Information
For questions about these Terms, an order or our services, contact:
Mavetik
a trading name of NALASBRICKS LTD
Company number: 15141184
Registered office: 8 Clifton Green, Clifton, Preston, PR4 0DB, United Kingdom
General enquiries: info@mavetik.com
Customer support: support@mavetik.com
Order enquiries: orders@mavetik.com
Website: mavetik.com
Model Cancellation Form
You may use the following form if you wish to cancel an eligible distance purchase. You are not required to use this exact form.
To: Mavetik / NALASBRICKS LTD
Email: support@mavetik.com
I hereby give notice that I wish to cancel my contract for the purchase of the following goods:
Product(s):
Order number:
Ordered on / received on:
Customer name:
Customer address:
Signature (only if submitted on paper):
Date: