Terms of service
# Terms of Service
**Last updated: 5 September 2026**
Welcome to MAVETIK.
These Terms of Service ("Terms") govern your use of the website **mavetik.com** and any purchases made through our online store.
By accessing our website, creating an account or placing an order, you agree to these Terms.
Nothing in these Terms affects your statutory rights as a consumer under applicable UK law.
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## 1. About Us
MAVETIK is operated by:
**Legal business name:** NALASBRICKS LTD
**Trading name:** MAVETIK
**Registered / business address:** 5B GARSTANG ROAD SOUTH, PRESTON, LANCASHIRE, PR4 3BH, UK
**Company registration number:** 15141184
**VAT number:** [INSERT VAT NUMBER, IF APPLICABLE]
**Email:** info@mavetik.com
**Website:** mavetik.com
If you need to contact us regarding an order, please include your order number whenever possible.
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## 2. Our Online Store
MAVETIK operates an online retail store offering products which may include toys, electronics, clothing, beauty products, fragrances, home products and other consumer goods.
Product ranges may change from time to time.
We reserve the right to add, remove or discontinue products without notice.
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## 3. Eligibility to Purchase
By placing an order, you confirm that:
- the information you provide is accurate and complete;
- you are legally capable of entering into a contract;
- you are authorised to use the payment method provided; and
- you are purchasing for lawful purposes.
Certain products may be subject to minimum age requirements or other restrictions.
Where applicable, we may request appropriate age or identity verification.
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## 4. Product Information
We aim to ensure that product descriptions, photographs, specifications, prices and availability information displayed on our website are accurate.
However, minor variations may occur.
Product colours may also appear differently depending on your device, screen settings or lighting.
Dimensions, weights, specifications and other product information supplied by manufacturers may be approximate unless specifically stated otherwise.
If we discover a material error in a product description or price after you place an order, we will contact you before fulfilling the affected item.
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## 5. Third-Party Brands and Trademarks
MAVETIK may sell products manufactured by third-party brands.
All trademarks, logos, brand names, product names and other intellectual property belonging to third parties remain the property of their respective owners.
The sale or display of a branded product does not, by itself, mean that MAVETIK is officially affiliated with, sponsored by or endorsed by the manufacturer or brand owner.
Where MAVETIK becomes an authorised retailer, distributor or official partner of a particular brand, this may be stated separately and accurately on the website.
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## 6. Prices
All prices are displayed in **British Pounds Sterling (GBP)** unless stated otherwise.
Applicable taxes will be included or shown as required by law.
We may change prices at any time, but a price change will not normally affect an order that has already been accepted.
Delivery charges, where applicable, will be clearly shown during checkout before you complete your purchase.
Any free-delivery threshold or promotional shipping offer is subject to the terms displayed on our website and in our Shipping Policy.
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## 7. Placing an Order
When you place an order, you are making an offer to purchase the products in your basket.
After the order is submitted, you will normally receive an order confirmation email.
An automated order confirmation acknowledges that we have received your order. It does not necessarily mean that every item has been accepted for fulfilment.
A contract for the sale of goods will normally be formed when we confirm acceptance of the order or dispatch the relevant goods.
We reserve the right to refuse or cancel an order where there is a legitimate reason to do so, including where:
- a product is unavailable;
- there is an obvious pricing or product information error;
- payment cannot be authorised;
- we reasonably suspect fraud or misuse;
- delivery cannot reasonably be made to the supplied address; or
- the order would breach applicable law or restrictions.
If we cancel an order after payment has been taken, the relevant payment will be refunded.
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## 8. Payment
Available payment methods will be shown during checkout.
Payment must be successfully authorised before an order can be fulfilled.
You agree to provide current, complete and accurate billing and payment information.
We do not intentionally store full payment card details ourselves where payments are processed securely by authorised third-party payment providers.
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## 9. Delivery
We currently deliver to customers within the **United Kingdom only**, unless we expressly state otherwise.
Delivery options, charges and estimated delivery times will be shown during checkout where applicable.
Further information is available in our **Shipping Policy**.
Unless a different delivery period has been agreed with you, goods will be delivered within the period required by applicable consumer law.
Delivery estimates are estimates rather than guarantees unless expressly agreed otherwise.
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## 10. Risk and Ownership
Risk in physical goods normally passes to you when the goods are delivered to you or to a person identified by you to receive them.
Ownership of the goods passes to you once we have received full payment for the relevant goods.
Nothing in this section limits rights provided to consumers by law.
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## 11. Your Right to Cancel
Consumers purchasing online may have a statutory right to change their mind and cancel eligible purchases.
For most eligible goods purchased online, this generally includes a **14-day cancellation period after receiving the goods**.
Certain exceptions apply, including some personalised, perishable, unsealed software or media, and sealed hygiene-related products once unsealed.
Full details of returns, cancellation rights, exclusions and refunds are set out in our **Return & Refund Policy**.
Nothing in these Terms limits your statutory cancellation rights.
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## 12. Faulty or Misdescribed Goods
Goods supplied by MAVETIK must comply with applicable UK consumer law.
Products must be:
- of satisfactory quality;
- fit for their intended purpose; and
- as described.
If a product is faulty, damaged, incorrectly supplied or not as described, please contact us as soon as reasonably possible.
Depending on the circumstances and applicable law, you may be entitled to a refund, repair or replacement.
Nothing in these Terms excludes or limits your statutory consumer rights.
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## 13. Returns and Refunds
Our return and refund procedures are described in our **Return & Refund Policy**, which forms part of these Terms.
Refunds will normally be made to the original payment method unless another method is required or agreed.
We may reduce a change-of-mind refund where permitted by law if returned goods have been handled beyond what would reasonably be necessary to establish their nature, characteristics and functionality.
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## 14. Promotions, Discount Codes and Offers
From time to time, MAVETIK may offer:
- promotional prices;
- discount codes;
- free gifts;
- free-delivery promotions; or
- other special offers.
Unless otherwise stated:
- promotions cannot be exchanged for cash;
- discount codes may be limited to one per order;
- promotions may have start and end dates;
- some products may be excluded; and
- an offer may be withdrawn where there is a legitimate reason, provided this does not improperly affect an order already accepted.
Specific promotional terms will take priority where they differ from these general Terms.
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## 15. Product Availability
All products are subject to availability.
Adding a product to your basket does not reserve it.
Occasionally, a product may become unavailable after an order has been placed.
Where this happens, we will contact you and refund any amount paid for products we cannot supply.
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## 16. Customer Accounts
You may be able to create a customer account on MAVETIK.
You are responsible for keeping your account credentials secure.
Please notify us promptly if you believe your account has been accessed without permission.
We may suspend or restrict an account where reasonably necessary for security, fraud prevention or misuse of our website.
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## 17. Acceptable Use
You must not use mavetik.com:
- for unlawful or fraudulent purposes;
- to interfere with the operation or security of the website;
- to distribute malicious software;
- to attempt unauthorised access to systems or accounts;
- to scrape, copy or exploit website content unlawfully; or
- in a way that infringes the rights of MAVETIK or any third party.
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## 18. Intellectual Property
Unless otherwise stated, the website design, MAVETIK branding, graphics, written content and other original material created for MAVETIK are owned by or licensed to MAVETIK.
You may use the website for personal shopping purposes.
You must not reproduce, commercially exploit, distribute or modify MAVETIK-owned content without permission.
Third-party trademarks and intellectual property remain owned by their respective owners.
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## 19. Website Availability
We aim to keep mavetik.com available and functioning correctly.
However, we cannot guarantee uninterrupted or error-free access at all times.
The website may occasionally be unavailable because of:
- maintenance;
- technical problems;
- hosting or payment provider issues;
- security incidents; or
- circumstances outside our reasonable control.
We may make reasonable changes to the website and its functionality.
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## 20. Liability
Nothing in these Terms excludes or limits liability where it would be unlawful to do so.
In particular, nothing in these Terms limits responsibility that cannot legally be excluded, including responsibility for:
- death or personal injury caused by negligence;
- fraud or fraudulent misrepresentation;
- faulty or misdescribed goods where statutory rights apply; or
- other rights and liabilities that cannot legally be excluded.
We are not responsible for losses that were not reasonably foreseeable when the contract was formed, except where the law provides otherwise.
If you are purchasing as a consumer, your statutory rights remain unaffected.
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## 21. Events Outside Our Reasonable Control
We will not be responsible for delays or failures caused by events outside our reasonable control where permitted by law.
This may include events such as:
- severe weather;
- transport disruption;
- courier disruption;
- strikes;
- natural disasters;
- major technical failures;
- cyber incidents;
- government restrictions; or
- other comparable events.
Where an event materially affects your order, we will take reasonable steps to communicate with you and minimise disruption.
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## 22. Privacy
Your personal information is handled in accordance with our **Privacy Policy**.
Payment providers, couriers and other service providers may process personal information where reasonably necessary to process, fulfil or deliver your order.
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## 23. Changes to These Terms
We may update these Terms from time to time to reflect:
- changes to our business;
- changes to our website or services;
- legal or regulatory requirements; or
- improvements to our policies.
The version applicable to your purchase will generally be the version in force when your order was placed.
The latest version will always be available on mavetik.com.
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## 24. Severability
If any provision of these Terms is found to be unlawful, invalid or unenforceable, the remaining provisions will continue to apply.
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## 25. No Waiver
If we do not immediately enforce a right under these Terms, this does not mean that we have waived that right.
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## 26. Governing Law and Consumer Rights
These Terms are governed by applicable UK law.
If you are a consumer, you retain any mandatory legal protections available to you based on where you live within the United Kingdom.
Nothing in these Terms prevents you from exercising rights provided to you by applicable consumer law.
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## 27. Complaints
If you are unhappy with a product or our service, please contact us first so that we have an opportunity to resolve the issue.
**Email:** vitalijs@mavetik.com
Please include your order number and a clear description of the issue where applicable.
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## 28. Contact Information
For questions about these Terms or an order, contact:
**MAVETIK**
Operated by: **[INSERT LEGAL COMPANY NAME]**
Address: **[INSERT BUSINESS ADDRESS]**
Email: **vitalijs@mavetik.com**
Website: **mavetik.com**
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# Model Cancellation Form
You may use the following form if you wish to cancel an eligible distance purchase. You are not required to use this exact form.
**To:** MAVETIK
**Email:** info@mavetik.com
I hereby give notice that I cancel my contract for the sale of the following goods:
**Product(s):**
____________________________________
**Order number:**
____________________________________
**Ordered on / received on:**
____________________________________
**Customer name:**
____________________________________
**Customer address:**
____________________________________
**Signature (only if submitted on paper):**
____________________________________
**Date:**
____________________________________