Shipping policy
Shipping Policy
Last updated: 5 September 2026
At MAVETIK, we aim to make delivery simple, reliable and transparent. We currently deliver to addresses within the United Kingdom only.
Delivery Charges
Free UK delivery on orders over £60.
For orders below £60, the applicable delivery charge will be displayed at checkout before payment is completed.
Processing & Dispatch
Orders are processed as quickly as possible after payment has been confirmed.
Once your order has been dispatched, you may receive a shipping confirmation email containing tracking information where tracking is available.
Orders placed on weekends or UK public holidays may begin processing on the next working day.
Delivery Times
Estimated delivery times may vary depending on the product, destination and delivery service used. The available delivery options and any estimated delivery times will be shown during checkout where applicable.
Please note that delivery estimates are not guaranteed and delays can occasionally occur due to circumstances outside our control, including courier delays, severe weather or unusually high demand.
Multiple Items
If your order contains several products, items may occasionally arrive in separate parcels. Where this happens, you will not be charged additional delivery fees beyond those confirmed at checkout.
Tracking Your Order
Where tracking is available, the tracking details will be provided after your order has been dispatched.
Please allow some time for the courier's tracking system to update after receiving your dispatch confirmation.
Incorrect or Incomplete Address
Customers are responsible for providing a complete and accurate delivery address when placing an order.
If you notice an error in your delivery address, please contact us as soon as possible. We will try to update the address before dispatch, but we cannot guarantee that changes can be made once an order has entered the fulfilment process.
MAVETIK cannot accept responsibility for delivery problems caused by incorrect or incomplete address information supplied by the customer.
Delayed or Missing Orders
If your order has not arrived within the expected delivery period, please check your tracking information first.
If you still require assistance, contact us and we will help investigate the delivery with the courier.
Damaged Parcels
If your order arrives damaged, please contact us as soon as possible and include:
- your order number
- photographs of the parcel and damaged item
- a brief description of the issue
Please keep all packaging until the issue has been reviewed.
Delivery Restrictions
We currently sell and deliver within the United Kingdom only.
We do not currently offer international shipping.
Certain products may also be subject to additional delivery restrictions due to their size, weight, value or carrier requirements. Any relevant restrictions will be shown before purchase where applicable.
Contact Us
If you have any questions regarding delivery or an existing order, please contact:
MAVETIK
Email: orders@mavetik.com
Website: mavetik.com
Please include your order number when contacting us about an existing order.