Shipping policy
Shipping Policy
Last updated: 27 September 2026
At Mavetik, we aim to provide clear, reliable and transparent delivery information. We currently deliver to addresses within the United Kingdom only.
Delivery Charges
Free UK delivery is available on orders over £60.
For orders under £60, the applicable delivery charge will be calculated and displayed at checkout before payment is completed.
The final delivery cost shown at checkout is the amount you will be charged for shipping.
Order Processing
We aim to process and dispatch orders within 1–2 business days after payment has been successfully confirmed.
Orders placed on weekends or UK public holidays will normally begin processing on the next working day.
During particularly busy periods, processing may occasionally take longer. If there is a significant delay with your order, we will contact you using the email address provided at checkout.
Estimated Delivery Times
Standard UK delivery generally takes approximately 2–5 business days after dispatch.
Delivery times are estimates and may vary depending on the destination, product, parcel size and courier service used.
Any available delivery estimate will also be shown at checkout where applicable.
Please note that delivery dates cannot be guaranteed. Delays may occasionally occur due to circumstances outside our control, including courier delays, severe weather, public holidays or unusually high demand.
Dispatch Confirmation and Tracking
Once your order has been dispatched, you may receive a shipping confirmation email.
Where tracking is available, your tracking number or tracking link will be included in the dispatch confirmation.
Please allow some time for the courier's tracking system to update after your parcel has been collected.
Multiple Items
Orders containing multiple products may occasionally be delivered in more than one parcel.
If an order is split into separate parcels, you will not be charged any additional delivery fees beyond the shipping amount confirmed at checkout.
Incorrect or Incomplete Delivery Addresses
Customers are responsible for providing a complete and accurate delivery address when placing an order.
If you notice an error in your delivery address, please contact us as soon as possible at orders@mavetik.com.
We will make reasonable efforts to update the address before dispatch, but we cannot guarantee that changes can be made once an order has entered the fulfilment or shipping process.
Mavetik cannot accept responsibility for delivery problems caused by incorrect or incomplete address information supplied by the customer.
Delayed or Missing Orders
If your order has not arrived within the expected delivery period, please first check any tracking information provided.
If you still require assistance, contact us at orders@mavetik.com and include your order number. We will investigate the delivery with the relevant courier where appropriate.
Damaged Parcels
If your order arrives damaged, please contact us as soon as possible at support@mavetik.com.
Please include:
- your order number;
- photographs of the parcel and damaged item;
- a brief description of the problem.
Please retain the product and all packaging until the issue has been reviewed.
Where appropriate, damaged or faulty products will be handled in accordance with our Return and Refund Policy and your applicable consumer rights.
Delivery Restrictions
We currently sell and deliver within the United Kingdom only.
We do not currently offer international shipping.
Certain products may be subject to additional delivery restrictions because of their size, weight, value or carrier requirements. Any relevant restrictions will be shown before purchase where applicable.
Contact Us
For questions about delivery or an existing order, please contact:
Mavetik
Email: orders@mavetik.com
Customer support: support@mavetik.com
Website: mavetik.com
Please include your order number when contacting us about an existing order.
Business Information
Mavetik is a trading name of NALASBRICKS LTD, a company registered in England and Wales.
Company number: 15141184
Registered office: 8 Clifton Green, Clifton, Preston, PR4 0DB, United Kingdom.