Refund policy

Return & Refund Policy

Last updated: 5 September 2026

At MAVETIK, we want you to be happy with your purchase. If something is not right, please contact us and we will do our best to help.

This policy applies to orders placed through mavetik.com and does not affect your statutory rights under UK consumer law.

14-Day Right to Cancel

If you purchase goods online, you have the right to change your mind and cancel your order within 14 days of receiving your goods, unless an exception listed below applies.

You do not need to provide a reason for cancelling.

To exercise your right to cancel, please contact us at:

Email: support@mavetik.com

Please include your:

• order number
• full name
• item(s) you wish to return

After notifying us, you have a further 14 days to return the goods.

Condition of Returned Items

You may inspect and handle products as you reasonably would in a physical shop.

Returned products should, where possible, include their original packaging, accessories, manuals and other supplied components.

We reserve the right to reduce the amount refunded where a product has lost value because it has been handled beyond what is reasonably necessary to establish its nature, characteristics and functionality.

This does not affect your rights where an item is faulty, damaged, not as described or otherwise does not conform to the contract.

Return Shipping Costs

For a change-of-mind return, you are responsible for the cost of returning the goods to us unless we have agreed otherwise.

We strongly recommend using a tracked delivery service and keeping proof of postage until your refund has been completed.

If the product is faulty, damaged, incorrect or not as described, please contact us before returning it. Where required by law, MAVETIK will cover reasonable return costs or provide appropriate return arrangements.

Refunds

Once we receive your returned goods, or you provide acceptable evidence that they have been returned, we will process any refund due without undue delay and no later than 14 days, as required by applicable UK law.

Refunds will normally be issued to the original payment method used when placing the order.

Depending on your bank or payment provider, it may take additional time for the refunded amount to appear in your account.

Original Delivery Charges

Where you exercise your statutory right to cancel an online purchase, we will also refund the cost of our least expensive standard delivery option.

If you selected a more expensive delivery method, such as express or premium delivery, the additional delivery cost above our standard delivery charge will not normally be refunded.

Items That Cannot Normally Be Returned for Change of Mind

Certain products may be excluded from the statutory change-of-mind cancellation right, including, where applicable:

• personalised or custom-made products
• perishable goods
• newspapers and magazines
• sealed computer software, CDs or DVDs once unsealed
• sealed goods that are not suitable for return for health or hygiene reasons once the seal has been broken

For example, this may apply to certain cosmetics, personal-care or hygiene products where a hygiene seal has been removed.

These exclusions do not remove your rights if a product is faulty, damaged, incorrectly supplied or not as described. UK rules specifically recognise exceptions for personalised, perishable, unwrapped software/media and certain sealed hygiene goods.

Faulty, Damaged or Incorrect Items

If an item arrives damaged, is faulty, is not as described or you receive the wrong product, please contact us as soon as possible.

Please provide:

• your order number
• a description of the problem
• photographs or video showing the issue where appropriate

Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described.

Where applicable, you may be entitled to a refund, repair or replacement. Consumers generally have a 30-day short-term right to reject faulty goods and obtain a refund.

Nothing in this policy limits your statutory consumer rights.

Electronics

Before returning electronic products, please:

• remove any personal information
• sign out of personal accounts where applicable
• disable device-locking or account-locking features
• return supplied accessories, cables and components where possible

Please do not include passwords or other sensitive personal information with a return.

A customer's statutory rights regarding faulty electronics are not affected by missing original packaging.

Clothing

Where clothing is returned because you have changed your mind, please take reasonable care of the item.

Products should not be worn beyond what would reasonably be necessary to try them on, and should not be washed, altered or damaged.

Where possible, please return original tags and packaging.

Your statutory rights regarding faulty or incorrectly supplied items remain unaffected.

Gifts and Promotional Items

Where a free gift or promotional product formed part of an offer conditional on the original purchase, we may require the promotional item to be returned if the qualifying purchase is returned.

This will be assessed in accordance with applicable consumer law and the specific terms of the promotion.

Exchanges

Where available, we may offer an exchange for another product.

Because stock levels can change, we cannot guarantee that a replacement item will be available.

If an exchange cannot be provided, we will offer the appropriate refund or other remedy where required.

How to Start a Return

To request a return, contact:

MAVETIK
Email: support@mavetik.com
Website: mavetik.com

Please provide your order number and details of the item you wish to return.

We will provide the relevant return instructions and, where applicable, the return address.

Please do not send products to an address without first checking the current return instructions. This request does not affect your statutory cancellation or return rights.

Proof of Purchase

We may request reasonable proof that the product was purchased from MAVETIK, such as:

• an order confirmation
• order number
• payment record

Contact Us

If you have any questions regarding a return or refund, please contact:

MAVETIK
Email: info@mavetik.com
Website: mavetik.com