Refund policy
Return & Refund Policy
Last updated: 27 September 2026
At Mavetik, we want you to be satisfied with your purchase. If something is not right, please contact us and we will be happy to assist.
This policy applies to orders placed through mavetik.com and does not affect your statutory rights under UK consumer law.
14-Day Right to Cancel
If you purchase goods online, you generally have the right to change your mind and cancel your order within 14 days of receiving the goods, unless one of the legal exceptions listed below applies.
You do not need to provide a reason for cancelling.
To exercise your right to cancel, contact us at:
Email: support@mavetik.com
Please include your:
- full name
- order number
- item or items you wish to return
After notifying us that you wish to cancel, you must return the goods within a further 14 days.
Condition of Returned Items
You may inspect and handle a product in the same way that you reasonably would in a physical shop.
Returned products should, where possible, include their original packaging, accessories, manuals and other supplied components.
We may reduce the amount refunded if the value of the goods has been reduced because they have been handled beyond what is reasonably necessary to establish their nature, characteristics and functionality.
This does not affect your rights if an item is faulty, damaged, incorrectly supplied, not as described or otherwise does not conform to the contract.
Return Shipping Costs
For a change-of-mind return, the customer is responsible for the cost of returning the goods unless we have agreed otherwise.
We recommend using a tracked delivery service and retaining proof of postage until your refund has been completed.
If a product is faulty, damaged, incorrect or not as described, please contact us before returning it. Where required by law, Mavetik will cover reasonable return costs or provide appropriate return arrangements.
Refunds
Once we receive the returned goods, or you provide acceptable evidence that they have been returned, we will issue any refund due without undue delay and no later than 14 days.
Refunds will normally be made using the same payment method used for the original purchase, unless another method has been expressly agreed.
We do not charge a fee for processing a refund.
Depending on your bank or payment provider, it may take additional time for the refunded amount to appear in your account after we have processed it.
Original Delivery Charges
If you exercise your statutory right to cancel an online purchase, we will also refund the cost of our least expensive standard delivery option that was available for your order.
If you selected a more expensive delivery service, such as express or premium delivery, the additional amount above our standard delivery cost will not normally be refunded.
Items Excluded From Change-of-Mind Returns
Certain products may be excluded from the statutory cancellation right where permitted by law. These can include:
- personalised or custom-made goods
- goods that deteriorate or expire rapidly
- sealed goods that are not suitable for return for health or hygiene reasons once unsealed
- sealed audio, video or computer software once unsealed
- newspapers, periodicals or magazines, except subscription contracts
This may apply, for example, to certain cosmetics, personal-care or hygiene products after a hygiene seal has been broken.
These exclusions do not remove your statutory rights if a product is faulty, damaged, incorrectly supplied or not as described.
Faulty, Damaged or Incorrect Items
If an item arrives damaged, is faulty, is not as described or you receive the wrong product, please contact us as soon as possible at support@mavetik.com.
Please provide your order number, a description of the problem and photographs or video where appropriate.
Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described.
Where applicable, you may be entitled to a refund, repair or replacement. Consumers generally have a 30-day short-term right to reject faulty goods and obtain a refund where the legal requirements are met.
Nothing in this policy limits or excludes your statutory consumer rights.
Electronics
Before returning an electronic product, please remove personal information, sign out of personal accounts and disable any device-locking or account-locking features where applicable.
Please return supplied accessories, cables and components where possible.
Do not include passwords or other sensitive personal information with a return.
Your statutory rights regarding faulty electronics are not affected by missing original packaging.
Clothing
Where clothing is returned because you have changed your mind, please take reasonable care of the item.
Clothing should not be worn beyond what would reasonably be necessary to try it on and should not be washed, altered or damaged.
Where possible, please return original tags and packaging.
Your statutory rights regarding faulty or incorrectly supplied items remain unaffected.
Gifts and Promotional Items
Where a free gift or promotional product formed part of an offer that depended on the original purchase, we may require the promotional item to be returned if the qualifying purchase is returned.
Any adjustment will be made in accordance with applicable consumer law and the specific terms of the promotion.
Exchanges
Where available, we may offer an exchange for another product.
Because stock levels can change, we cannot guarantee that a replacement item will be available.
If an exchange cannot be provided, we will offer the appropriate refund or other remedy where required.
How to Start a Return
To request a return, contact:
Mavetik
Email: support@mavetik.com
Website: mavetik.com
Please provide your order number and details of the item you wish to return.
We will provide the appropriate return instructions and return address.
Please do not send returns to our registered office unless we have specifically instructed you to do so.
Proof of Purchase
We may ask for reasonable proof that the product was purchased from Mavetik, such as an order confirmation, order number or payment record.
Model Cancellation Form
You may use the following form if you wish to cancel your order, although you are not required to use it:
To: Mavetik / NALASBRICKS LTD
Email: support@mavetik.com
I hereby give notice that I wish to cancel my contract for the purchase of the following goods:
Order number:
Goods:
Ordered on / received on:
Customer name:
Customer address:
Date:
Contact Us
If you have any questions regarding a return, cancellation or refund, please contact:
Mavetik
Customer support: support@mavetik.com
General enquiries: info@mavetik.com
Website: mavetik.com
Business Information
Mavetik is a trading name of NALASBRICKS LTD, a company registered in England and Wales.
Company number: 15141184
Registered office: 8 Clifton Green, Clifton, Preston, PR4 0DB, United Kingdom.